With softphones and cell phone apps changing the way businesses connect with their employees, many organizations are considering eliminating their business desk phones. With many employees working remotely, often using laptop or a company-issued cell phone, the need for desk phones seems to be waning. Does the traditional desk phone still deliver value? Yes, in all cases.
Desk Phones: Essential to Reliable Business Communications
Today’s businesses can choose from a wide range of communications tools. Soft phone applications for mobile phones, desktop and laptop computers have been discussed as a replacement for the traditional desk phone. Softphones though have many drawbacks, such as voice quality issues, limited feature set, reduced reliability, and compromised security. With an Avaya desk phone, you have none of these issues and since the price of these phones has dropped considerably over the years, it makes it the most obvious choice for reliable and secure communications. Desk phones also aid connectivity in fluid office environments, such as hoteling or hot desking. Used in tandem, businesses can use reliable, cost effective, desk phones as their primary and use mobile phones and softphones as backups.
Deciding which type of desk phone make the most sense for your business begins with asking these questions:
• Are there organizational risks in having an uncharged mobile phone or a cellular outage as your primary means of communicating with your customers?
• Does your business require secure or private lines of communication?
• Will audio quality changes affect the employee or customer experience?
• In an emergency, is your cellular or internet network resilient enough to be compliant with E911 regulations?
Benefits of an Avaya Desk Phone
1. Crystal-Clear Audio Quality – Avaya desk phones are equipped with cutting-edge audio technology and ensures high-definition voice clarity.
2. User-Friendly Interface – Intuitive designs and simple menus make Avaya desk phones easy to use for everyone, regardless of technical skills.
3. Versatile Features for Business Needs – From call forwarding and conferencing to voicemail and programmable keys, Avaya desk phones are packed with features that support a variety of business needs.
4. Seamless Integration with Unified Communications – Avaya desk phones integrate seamlessly with other communication systems and tools, such as conferencing software, messaging platforms, and Customer Relationship Management (CRM) systems.
5. Durable and Reliable Hardware – Avaya desk phones are built for long-term use and are designed to stand up to the daily demands of a busy office environment.
6. Enhanced Security – With advanced encryption protocols and security features, Avaya desk phones help protect sensitive communications from potential cyber threats.
Backed by White-Glove Support
Advanced Communication Systems(ACS) provides complete set-up, training, and support, no matter which equipment you choose, to ensure that your communications system fits your specific business needs. Best of all, ACS provides white-glove, U.S.-based support 24/7/365 to businesses of all sizes. To learn more and discuss your needs, please contact us at 800.750.3624 or sales@advcomsol.com.
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