In almost any business, there will be the need at one point or another to conduct a conference call. Conference calls are the ideal way to connect your business to far away clients, colleagues, and…
Read More
Managing a High Holiday Call Volume
With the upcoming holiday season, there are many sudden increases that you can expect to see: An influx of visiting family, a wave of twinkle lights and decorations, and of course, bigger crowds out at…
Read More
“Digital Maturity” Increases Profitability by 26%, According to Avaya
In today’s increasingly technological business world, it pays to invest in technology. Literally. According to a study an MIT study entitled “The Digital Advantage,” those companies with a forward-thinking mindset who put an increased emphasis…
Read More
Telecommuting: Does It Benefit Employers?
Integrating a reliable telecommunication network in your office is one of the biggest, most important steps any company will have to take in order to guarantee their success. But what about the network that extends…
Read More
How Avaya Technology can Improve Patient Care in the Healthcare Industry
When you think about healthcare, what’s the first thing that comes to mind? Usually it’s the obvious: caring for those that are injured or sick. But have you ever thought about the importance of the…
Read More
Video Conferencing Solutions for Your Company
In 2013, it was reported that 30% of mid-market businesses used video conferencing programs, and another 30% planned to use video conferencing in the upcoming year. Many small and midsize companies don’t have enough knowledge…
Read More
The Link between Mobility and Disaster Preparedness
September was National Preparedness Month; did your business come up with a disaster preparedness plan for the year? Do you even know if you have one in place? If not, you may want to look…
Read More
How a Unified Contact Center Betters Customer Experience
A business cannot be successful without happy customers. Period. End of story. It doesn’t matter if you have the best product or service on the market. It doesn’t matter if your prices shatter the competition….
Read More
Speak Up Please! How to Properly Conduct a Conference Call
When it comes to conducting business efficiently and effectively, conference calls make a huge impact. They allow people from multiple locations to collaborate at a time that is convenient for everyone and get down to…
Read More
Celebrate National Customer Service Week with Telecom!
Did you know that it is currently National Customer Service Week? Once a year, companies all across the country talk actively about customer service, plan for improvements and new strategies, and celebrate their loyal customers…
Read More