Used, reconditioned or refurbished business phone systems are often a cost-effective option for companies. However, you should be aware of the risk involved in purchasing a used system. Here are some things to help you evaluate whether or not a used system is really worth the savings.
The business phone system’s history:
Unlike a car or a home, business phone systems do not include a written report regarding the ownership history. Thus, it can be difficult to tell ahead of time what issues/technical problems the system has. If the phone system is too corrupted, poor call quality could affect your business’s efficiency.
If you are going to purchase a used phone system, it is important to buy from a trusted source like the manufacturer or reputable distributor. Like with any big purchase, you need to do your homework!
Consider the Warranty, Support, and Replacement Parts
Usually, a used business phone system is not going to include a warranty. If you buy off of eBay or Craigslist, you’re liable to get more than you bargained for in terms of services, repairs, replacement parts, etc. It’s advisable to deal with a reputable distributor or manufacturer, as they should be able to offer some assistance and possibly a limited warranty.
Tech Support
Even the best phone systems experience glitches from time to time. When you opt for a used business phone system though, they rarely include technical support. This can lead to unnecessary downtime, loss of productivity, and furious customers. Look for a vendor who can provide maintenance when unexpected issues arise.
Phone functions
Older models will not have the same advanced features that a new system does, so be sure to consider what functions are essential to your business. What type of service does your company provide? Do you only need to make and answer calls or do you need voicemail and email functionality?
As you can see, purchasing a used business phone system can lead to more headaches than payoffs. To discuss a new business phone system that will alleviate the stresses and costly mistakes that an old system gives contact Advanced Communication Systems, a Certified Avaya and Mitel Business Partner.
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