Regardless of your business, you can probably benefit from a VoIP Business Phone System. There are many great benefits of VoIP, but one of the best is call forwarding features. Not only can call forwarding make your life easier, but it can benefit your customers too. Here’s how:
Stay in Touch 24/7
Call forwarding allows your business calls to be forwarded to whatever device you wish. This means that after business hours, you can still receive business calls. This is especially valuable if you have international clients or are working on an important project that can’t wait until the next day.
Let Customers Choose Their Destination
By enabling IVR (Interactive Voice Response) you can give your customers even more options. IVR allows your callers to interact with your Business Phone System through either voice or the keypad. This is one of the best ways to allow customers choose which department they go to. After all, they don’t want to get bounced from department to department.
Decrease Hold Times
Call forwarding and IVR can also shorten your customer’s hold times. This is achieved by getting your callers to the proper department quicker rather than making them all wait in a single queue. Call forwarding makes it possible to send calls to specific departments or extensions. Allowing the caller to get to the right person in the quickest possible time not only decreases hold times but also boosts customer satisfaction.
Forwarding Calls to Voicemail
If there is a time where you can’t take a call, forwarding it to voicemail guarantees that your callers can still leave a message. Furthermore, using personalized messages can also solidify your brand to your customers.