Customer service is one of the most important aspects about running a business these days. It’s not enough to have a great product, you need to make sure your support team is ready to handle customer queries and issues. If your business lacks customer service, your customer loyalty will drop, as will your business. Fortunately, there are Business Phone System tricks that can help you maintain a happy customer base. Here are the tricks you should know:
Sync Call Recordings to the Cloud
One of the best ways to assess your customer service is to record your calls. With call recordings you can judge your teams’ ability to assist your customers. However, if they’re just sitting on a local drive, you could easily lose all of that information. If you sync your call recordings to the cloud, however, you can guarantee that all of that important material will still be available no matter what.
With an IVR, you can send customer calls to the right department. If you have an agent field all incoming calls, your callers are going to end up getting bounced around a lot. An IVR will allow the caller to select the appropriate department as soon as they call in. This is not only easier for them, but it makes your team more efficient as well.
Overflow hunt groups help lessen customer wait times. Having to wait a long time is the biggest source of aggravation for your customers. When using hunt groups, you select a specific threshold that when met, sends the call to someone in an overflow group. This person can then assist the customer.