VoIP is one of the most popular business communications methods because it does not rely on traditional landlines. It therefore offers substantial cost savings. However, the benefits of VoIP go beyond that; it can also improve your customer service process. With VoIP, you can answer more calls and easily communicate with customers 24/7.
Answer More Calls
VoIP means that your calls will not go unanswered. For one, VoIP offers call forwarding technology. This means that all of your incoming calls are routed to the appropriate customer service agent. This is a much more efficient way of handling customer issues and guarantees that they get dealt with as they happen.
Additionally, VoIP offers twinning functionality. Twinning is a VoIP feature that lets you send all of your incoming calls to different phones and devices. This means that if you are out of the office, you can use your mobile device to answer business calls.
Engage With Customers
VoIP integrations help you engage with your customers. By integrating a CRM with your VoIP system, for example, you can automatically pull up customer details as soon as they call in. You can also update information real-time. This is great because it makes customer interactions smoother.
Save Money on Customer Service Management
As mentioned earlier, VoIP saves businesses money. One of the ways it does this is through your customer service management. For example, with VoIP, your customer service staff can easily work from home. Over time, this can save your business thousands of dollars on overhead.
In conclusion, VoIP is a great tool for customer service. VoIP lets you answer more calls and engage with more customers each day. If you have any questions regarding VoIP, or Business Phone Systems in general, please contact Advanced Communication Systems today at 800-750-3624. Please feel free to also follow us on Twitter.