Many businesses are leaving traditional business phone systems in favor of VoIP (Voice over Internet Protocol). VoIP, as opposed to legacy business phone systems, uses an Internet connection to place and receive calls. One of…
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4 Ways Cloud Phone Systems Help Healthcare Practices Stay HIPAA Compliant
HIPAA (also known as the Health Insurance Portability and Accountability Act of 1996) mandates that all kinds of healthcare practices to safeguard the privacy of the personal health information of their patients. Telephone usage also…
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How to Phase out an Aging Business Phone System
The typical business phone system functions about 7-15 years. If your system is in that range, you have to consider end of life options. It’s important to stay educated about phone systems because manufactures eventually…
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How Advanced Call Forwarding Can Help your Business
In the modern business world, customers expect to reach businesses immediately. However, it isn’t feasible to take each and every call personally. If you have a hosted Private Branch Exchange (PBX) system though, there are…
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Why a Legacy Business Phone System Could Be Hurting Your Business
The way businesses communicate is completely different than they did just a few years past. Nevertheless, many businesses cling to legacy business phone systems purchased over ten years prior. There are numerous reasons that businesses…
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3 Ways to Improve Employee Productivity with a Hosted PBX
One of the most important factors in a company’s success is their employee’s productivity levels. There tend to be two schools of thought on the matter; either develop incentive programs or use restrictive policies to…
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The Most Important Benefits of Virtual Call Center Software
Most business owners know what a call center is. A call center is typically a large group of call center executives working in a single location. What is a virtual call center though? Though only…
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Are You Unhappy with Your Hosted PBX Provider?
The Virtual PBX (also known as Hosted PBX or Cloud PBX) has been a great benefit to companies. However, the product is only as good as the provider; if you’re experiencing problems with your Hosted…
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Why You Should Have a Business Phone System Auto Attendant
Here at Advanced Communication Systems, we understand the importance of a company giving their customers a good first impression. Typically, the first interaction a customer will have with your company is via phone, which is…
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How to Boost Concentration During Business Phone Calls and Conferences
There have been many transformations to the business phone system in the past ten years, and we’ve greatly altered the way we communicate with clients and customers. With that said, one of the most effective…
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