A lot of companies have switched to VoIP Business Phone Systems due to more cost-efficient phone bills and innovative features. VoIP also can improve your call quality, but that isn’t to say that it, like all technology, doesn’t require troubleshooting from time to time. If you find you need some help troubleshooting your VoIP system, here are a few methods which could help.
It’s extremely distracting to hear yourself echo while another person is trying to speak to you on the phone. When this occurs, it could either be a lag in your headset, network latency, or the device itself. It’s a good idea to test all of them individually. You should also look to see if everything has the latest update or if there is any physical damage to one of the components.
Choppy audio is as annoying as echoes. It’s extremely frustrating to have a conversation with someone and the audio keeps cutting out and you’re only getting every other word. You don’t want to have to ask the person to keep repeating themselves.
In this case, it is more often than not a bandwidth issue. If you don’t have enough capacity, it can lead to all sorts of problems such as choppy audio. If so, you should try reducing your network congestion by switching off unused phone systems. You can also get ride of high capacity applications such as streaming sites. You should also prioritize Quality of Service (QoS) for VoIP.
Low Quality Audio
Another issue likely stemming from low bandwidth is low quality audio. However, low quality audio can also come from your hardware itself. You should make sure that all of your network cables are functioning properly.
Phone Won’t Turn On
If your VoIP system won’t turn on at all, you should check your PoE (Power over Ethernet) connection. In order for your PoE to work, you need the correct network switch and wiring.