One of the most flexible and cost-efficient ways of keeping in touch with your customers is a Virtual Business Phone System. They’re great if you need to telework, as you can use your system with multiple devices. For example, your office phone, cell phone, computer, etc. are all compatible with Virtual Business Phone Systems. Here’s how it works:
What is a Virtual Business Phone System?
First of all, it’s important to know that all Business Phone Systems are built around a server. The server is what manages data like phone numbers, voicemail, greetings, hold music, etc. From there, your devices receive information from the server. The two main types of Business Phone Systems are traditional and virtual.
Traditional Business Phone Systems
Traditional Business Phone Systems are maintained on-site. A traditional system typically comes with equipment closets with many servers and cables. With Traditional Systems, you can usually only use desk phones.
Virtual Business Phone Systems
Virtual Business Phone systems are maintained by a provider. ‘Cloud-based’, ‘hosted’, and ‘virtual’ all fall under the umbrella of Virtual Business Phone Systems. The biggest difference between virtual and traditional is that with virtual your servers are located off-site and in the cloud.
How do Virtual Business Phone Systems Work?
As mentioned, with a Virtual Business Phone System your server is in the cloud. This means that you don’t have a lot of cables or on-site equipment to deal with. Virtual systems come with all of the perks and features of a traditional system without a lot of the headaches. Plus, you’re not limited to desk phones; as mentioned earlier, you can use your mobile device and computer with a virtual system. Virtual systems also come with benefits that you don’t often find with traditional systems. For example, it is typically cheaper because you don’t have to maintain a lot of equipment. For this same reason, virtual systems are also much easier to set up. You also get a lot of modern features, like text messaging, call menu options, call routing, etc.