Many businesses, regardless of their size, have begun to consider moving away from traditional Business Phone Systems. Not only can they prove expensive, but they also have a lot of hardware to deal with. In many cases, businesses find a Virtual PBX a much more affordable and efficient choice.
How it Works
Traditional PBXs must have internal and external phone lines to work. It also requires physical equipment. A Virtual PBX, on the other hand, necessitates only a desk phone, an internet connection, and a Virtual PBX provider. One of the great things about using a Virtual PBX is that your provider takes care of the exchange in the cloud. This makes it very simple for users to operate. You can still have multiple incoming or outgoing calls simultaneously.
Virtual PBXs don’t only cut down on hardware and save you money; they also have great features. Here are some features that your provider should offer:
An auto attendant is essentially a virtual receptionist. Auto attendants are the first thing that your callers hear when they call in. They also feature call menus that help get your callers to the right person.
Call forwarding works great for when you’re not at your desk but want your calls to go either to a cell phone or a co-worker.
In some cases, you may want your calls to go straight to voicemail rather than someone else if you don’t answer. Smart routing lets you choose exactly where unanswered calls go.
There are many reasons you might want call recording. Maybe you want to use it for training purposes or compliance. You may just have a poor memory. Whatever the reason, call recording is useful for referring back to conversations.