These days, people rely on technology to boost productivity. However, in some instances technology can prove to be a hinderance. Sometimes it is just a bit too easy for people to get in touch with you, which can sometimes prove problematic if you are working on a project and have a deadline. Fortunately, there are some Business Phone System features which can help with this problem. There is a feature known as ‘Do Not Disturb’, which can help employees focus on tasks without interruption.
How Does it Work?
Essentially, when your Business Phone System is set on the ‘Do Not Disturb’ mode, it will automatically send calls to voicemail. Some systems even allow for advanced rules that forward calls to specified destinations according to preset rules. ‘Do Not Disturb’ mode can be turned on and off with just the click of a button, meaning your employees can realize the productivity benefits immediately.
Benefits of the “Do Not Disturb” Mode
As mentioned above, the obvious benefit of ‘Do Not Disturb’ is limiting interruptions when you have a time-sensitive task. However, ‘Do Not Disturb’ has other uses as well.
If you have to attend meetings on a regular basis, you should consider using ‘Do Not Disturb’ during it. After all, you don’t want your phone to ring during a meeting and cause everyone to lose their train of thought. That just hinders the meeting and makes it take that much longer for everyone to get through the agenda.
Call Center Efficiency
If you have a call center, or even just a simple customer service department, setting up ‘Do Not Disturb’ could be a good idea. For example, when agents are away from their desk, if they use ‘Do Not Disturb’ rules to forward calls to other agents, it is an efficient way to ensure that calls don’t go unanswered. When the employee gets back, they can simply turn off the feature and they will receive calls again.
Enforcing Quiet Hours
If you want to stay productive during work hours, it’s important to recharge your batteries every night. Therefore, you should have quiet hours. However, with the advancement of softphones, twinning, etc., it is easier than ever for people to reach you. While these tools are great overall, it does make it more difficult to enforce quiet hours. The ‘Do Not Disturb’ mode is an easy way to make sure that you get the downtime you require.