All companies are unique. Therefore, it is important that you choose a Business Phone System that fits your distinct business model. To get the most out of your system, you’ll need your phone system configured to tailor your company rather than choosing a ‘one size fits all’ option. Here are some customizable choices that can help you create the perfect Business Phone System.
IVR & Auto Attendants
Most modern Business Phone Systems offer auto attendants. However, can you go more than one level deep on your current call menu? If not, you may want to consider alternative options. Layering call menus on top of each other is especially useful if you have more than one office location, for example. Multiple call menus are also a good way to differentiate between separate branches.
Modular Call Routing Panel
Every primary function of a call route is bundled into a module. You can customize call routes by dragging and dropping them into whatever module you want. Put simply, you can personalize your call routes however you want. Not only is this a great way to visualize them, but you can adjust your call routes based on how your customers experience them. This is a great way to keep your customers engaged and on the phone.
As mentioned above, it is important to keep your customers attentive when they call you. To do so, you need to craft a caller experience that not only keeps your callers informed, but that is also efficient. Call queues are one way to maintain a high customer experience. By using custom greetings, music on hold, or queue notice playlists, you can customize the caller experience to fit your business.