A business’s telecommunications typically requires numerous dedicated phone lines, along with a call center or receptionist. However, direct inward dialing (DID) numbers allow for an even larger amount of incoming calls without a lot of physical lines. This is beneficial because each employee can have a DID that routes directly to their desk.
What is Direct Inward Dialing?
The great thing about DIDs is that any landline, mobile phone, or digital line has the ability to get calls sent through a re-routed DID number. Easily put, this means that multiple calls can happen simultaneously on the same line but reach different people. In the past, this would have resulted in a busy signal.
Benefits of a DID
Above all, DIDs make your company more flexible. They allow you to use call forwarding, virtual operators, and automated transfers. A DID can streamline your company by limiting the requirement for numerous physical lines and resulting in a lower phone bill.
Furthermore, your provider can set up your DID number so that it has a local area code. They should also have the ability to provide you with toll-free options.
With these benefits, all companies should seriously consider getting their own DID. They are easy to set up and do not require any extra installation of extra physical lines. You will, however, need to ensure that you have the appropriate equipment set up. You’ll also need to make sure you have your system set up properly. At the end of the day though, it is worth it. Being able to have more incoming calls without adding extra lines is the most cost-efficient method of handling your telecommunications.