Everyone wants their business to succeed. While you may not realize it, your Business Phone System plays a large role in your success. This is especially true if your phone is what connects you to your customers. If this is so, you need the right features in order impress your customers and meet your sales quota. Here’s how an improved Business Phone System like VoIP can get you more business.
An improved Business Phone System allows for a prompter response than older systems. With VoIP, for example, simultaneous ring lets the first available employee to answer the phone. By letting multiple phones ring at once, it all but ensures your customers will reach one of your employees rather than a voicemail.
In situations where a customer has to be placed on hold, the customer doesn’t want to then be ignored. With the right hold functions, your customer won’t feel neglected, even while on hold. With message or music on hold for example, the wait time can prove pleasant.
You can also set up your VoIP system to place callers through a phone directory menu. This is a good way to let the customer decide the most relevant department to handle their needs. Adding a phone directory is a great way to improve your productivity. Not only will it make your customers happy, but it will also lessen the time your employees spend on the phone handling issues that don’t concern them directly.
Many customers want to establish a rapport with you prior to doing business. A VoIP Business Phone System can merge with a CRM (Customer Relationship Management) tool that lets you organize contact data and streamline your workflow. Among other benefits, your customers will appreciate that you don’t have to ask them for information a second time.