Do you know you need a new Business Phone System but still haven’t made a move towards getting one? Don’t worry, you’re not alone. There are so many different options and features on the market that it can be tough to settle on what to get. It’s for this reason that sometimes companies procrastinate and simply stick with a subpar solution. Fortunately, with the right planning you can figure out exactly what Business Phone System fits your particular needs. Here’s how:
Examine your Current System
Why do you need to switch in the first place? What is it about your current system that is lacking? Here are some common shortcomings that you need to make note of if you’re experiencing them:
- Frequent downtime due to congestion
- Dropped or misdirected calls
- Lack of productivity due to absence of phone integration
- Call quality issues
- Your phone can’t keep pace with company growth
Identifying the issue with your present system is an important step. It helps you figure out what you need in a new system.
Talk to your Employees
Different employees and departments often use your Business Phone System in different ways. It’s important to get feedback from all types of employees. What is their user experience? What do they most need in a new system? You don’t want to get a new system only to find out that it doesn’t work for the people using it every day.
Once you’ve examined your current system and talked to your employees, you should have a pretty good idea of what you need in a new system. It’s important to make a list, for there are many types of systems on the market. A list of requirements and features will go a long way in figuring out which type of Business Phone System will work best for you.
Talk to a Vendor
Once you have a pretty good idea of what you want, you should find a trusted vendor. They can often help you make an informed decision and smooth the transition period.