VoIP has been commonplace in businesses for the past few years. With this being the case, companies are now focused on management rather than implementation. The most important question is how do companies get the maximum amount of quality out of their VoIP solution? To achieve this, it is important to understand how VoIP works. VoIP traffic is a series of ethernet packets. In order to have high VoIP quality, the packets must arrive in the same order they left and not be lost in transit. If they’re not, you may experience VoIP jitter. Here is how to prevent it from happening:
VoIP, unlike Traditional Business Phone Systems, uses the Internet to transmit calls. Switching to VoIP has many benefits, but your call quality depends almost entirely upon your Internet. If you have a good connection, you shouldn’t experience any issues. But if you’re connection is poor, you may experience jitter. Jitter is when your packets arrive in the wrong order or are dropped completely.
To be more specific, jitter can occur when your network is congested, you have a poor WiFi connection, or your hardware is compromised. When it occurs, it is obvious. If you are on a call and experiencing jitter, words will be missing or you will experience long delays in responses.
To prevent jitter, you first have to map the problem. Sometimes it only occurs between specific extensions or over individual network segments. Pinging between two endpoints can indicate how bad the problem is. Sometimes it may not include your entire system but rather specific extensions. You also need to check your router configurations and cable connections to see if the problem is hardware related. If it is hardware related, sometimes simply updating it will solve the issue.
In the event that these fixes do not solve the problem, you probably don’t have enough bandwidth. If this is the case, providing more should do the trick.