There are many benefits in switching to a PBX Business Phone System. This type of Business Phone System (which is also known as a private branch exchange) lets you use a private telephone network for internal communication. Not only does this increase speed among different employees, but it also does not require a lot of maintenance. Nevertheless, small issues may crop up from time to time. Here are some common issues that may arise and how to fix them:
Business Phone Systems like PBX and VoIP work digitally. This means that if your Internet connection is not working properly, it will negatively affect your phones. It is important to consider changing to business-class Internet if you are frequently experiencing delays.
Dead Dial Tone
If your dial tone goes dead, this may be an issue with your system’s functionality. This may not be as big of a nuisance as it sounds, however. Oftentimes all you have to do is replace a phone cable or a power supply.
Unwanted Busy Signals
Busy signals can turn customers away from your business. If you have busy signals when you should not, your wiring could be the culprit. In many cases, repairing the connections will solve your problem.
Incorrect Call Placement
If calls are not getting sent to the right employee, you probably just need to reconfigure your setup. After you have realigned your internal network, it is easy to fix.
Scrambled Audio and Jitters
If your audio scrambles, you need to investigate your router first. Once you have confirmed that it has not been compromised, you should look into jitter buffers. This should help prevent the problem from happening again.