Unfortunately, things don’t always go as planned. This is true of life and true of your Business Phone System. If your system goes down, there are really only two realistic choices. You can either repair the system or replace it. The best choice is to obviously just repair it…or is it? For one thing, constant repairs to a frequently malfunctioning system can cost you more in the long run. It is often cheaper to simply replace the system rather than limp along with what you currently have. Here’s how to tell if you need to replace your Business Phone System.
Is Your Manufacturer Still Operating?
If the Business Phone System manufacturer can still provide replacement parts, that reduces headaches in your office if something on your system breaks. On the other hand, if you have trouble finding replacement parts due to technological improvements, it could present you with a problem. You don’t want to find yourself in the situation where a critical part of your system fails and no one can replace it. You’ll then have to replace the entire system and you won’t have any communications until you do so.
Who Offers Support?
Where is your Business Phone System hosted? This can greatly influence your decision. If your system is hosted offsite through the cloud, you only have to worry about the network switch and physical phones. On the other hand, an on-site system dictates that you need a dedicated team to perform regular maintenance. What kind of support your system has is an important factor in deciding whether or not to replace your Business Phone System.
What Features Do You Have?
In deciding if you should replace your Business Phone System, you should look at the kind of features it has. If it is outdated, it may not be worth keeping. In making your decision, ask yourself if your current system brings such benefits as call recording, call rerouting, computer integration, conference calls, auto attendants, etc.