Many companies use PBXs (or Private Branch Exchanges) for their business communications. This is because it both saves them money and allows them better features. For example, with a PBX, you can use the digital power of VoIP to create seamless internal connections. As with any piece of technology though, PBXs can experience tiny technical glitches from time to time. Some of the most common issues you can experience with a PBX Business Phone System are jitter, latency, or interference. Fortunately, though, these issues can be resolved easily with the following troubleshooting tips:
Check your Connections
While this may sound like a no brainer, you first need to check all of your connections to ensure that you have power. However, even if you confirm that everything is plugged in, you need to make sure that you aren’t experiencing a faulty outlet or a blown fuse. This applies to all of your hardware including your phones, routers, and adapters.
Once you have done your power checks, the next thing to check if you’re still having problems is the hardware. You should first reset it. While you should consult your phone provider first, most PBX Business Phone System hardware can be reset by unplugging it for a full minute and then plugging it back in. Once all of your lights have come back on, you should then check the connection. In many instances this will correct call quality.
When using cloud-based phones, one of the most important requirements is high bandwidth. If you’re experiencing issues, it may very well be a bandwidth issue. You should run a bandwidth check to see if it is high enough to support your cloud-based system.
Prioritize VoIP Traffic
Another good tip is to prioritize VoIP traffic. Setting up your router to prioritize VoIP traffic means that it will be placed above all other traffic. If your router isn’t set up this way, it could cause PBX issues.