First of all, what is UCaaS? UCaaS is the acronym for Unified Communications as a Service. In the past, most businesses only had one type of communication service, such as VoIP. However, businesses are communicating in different ways now. For example, in our personal lives we have grown accustomed to replacing voice calls with video calls or IMs. There’s no reason why businesses shouldn’t operate the same way. Therefore, a cutting-edge, highly efficient business team will take advantage of voice, video, and instant message. These are the three main ingredients of UCaaS. The real benefit of UCaaS is that it blends these elements into one, unified tool that makes it easier to switch back and forth between them and make it easier to collaborate and communicate.
Many VoIP and voice providers are starting to offer UCaaS. If a provider only offers voice, they will soon find themselves left behind. Great Unified Communications providers offer secure instant messaging. IMs are great for when a phone call seems like too much or you want to collaborate on a group project. As mentioned earlier, a good provider will offer encrypted and secure chat options which is great for all businesses but especially for those dealing with confidential information.
UCaaS also has other great benefits you may not have thought of:
Voicemail to Email
With Voicemail to Email, you can send your voicemails directly to email. This is quite convenient if you need to review your voicemails but don’t have a lot of time to actually call them up from your desk phone.
Softphones can have benefits for everyone, but remote workers benefit the most. They operate off of your laptop or smartphone and connect straight from your desk phone. They allow you to make and receive calls as if you were on your desk phone. You can also check call logs and voicemail with them.