Transcription, also known as voice to text, is one of the best communications tools a business can have. Voice to text technology can improve the way you communicate with customers and clients, therefore saving you money, time, and irritation. Here’s how:
Recording Messages from Customers
One of the most important goals of any business—regardless of industry— is to provide great customer service. Voice to text is an incredibly important tool in achieving this. When you record your customer calls, you can have them for training purposes or to resolve disputes. Having a transcript to go along with it can make a big difference in how useful it is. Having transcriptions is also great for assessing how well your company is performing.
Transcribing Audio and Video Content
Small businesses often don’t have a lot of the same resources that larger companies take for granted. Therefore, one way that a small business can bridge the gap is by being on the cutting edge of technology. For example, integrating audio and video content with text-based information on their website is a great way to compete with larger companies. If your company produces a video, having a transcribed copy lets your customers review and share the content much easier.
Recording Meeting Minutes
The drawback of a busy meeting is that it can sometimes prove confusing. If you have voice to text technology, you can precisely transcribe what was said. This makes referring back to it extremely easy. Otherwise, you have to pay an employee to spend hours trying to copy down the meeting minutes and then transcribe it for the rest of the staff to review.
If you have any questions regarding voice to text technology, or Business Phone Systems in general, please contact Advanced Communication Systems today at 800-750-3624. Please feel free to also follow us on Twitter.