Offering fantastic customer service over the phone is a vital part of any business. If you don’t have a Business Phone System, your customer service can prove lacking. Here’s how it can help your customers:
In most cases, your first interaction with a customer will be over the phone. If you don’t make a good first impression, they may go to a competitor. If you have a professional, efficient Business Phone System though, it can prove to your customers how great your customer service is. With a Business Phone System, you can set up a professional phone greeting. Your phone greeting should welcome callers and clearly state your business name. Additionally, your greeting should list the options available to them. A great phone greeting and Business Phone System should display how professional your business is from the get-go.
Keep Customers in Mind
If your phone system is confusing and difficult to navigate, your customers can easily get annoyed. When designing a phone navigation, you need to route calls to the appropriate department or extension, set up different call forwarding options, and keep recordings current. A great Business Phone System will make all of this easy.
Make Things Easy for your Customers
If your customers need to call your business regularly, you need to make it easy for them to get ahold of you. Rather than making them listen to an automated script, offer them shortcuts like a dial by name directory.
Furthermore, how often do customers call in with simple questions? If they are frequently calling in to ask about your store hours, you should offer that information as a part of your phone navigation. Other useful information could include directions to your store, your website address, or your current promotions.