New Avaya CEO, Patrick Dennis, is committed to continuing the strategic vision of his predecessor, Alan Maserak, of blending traditional and modern Avaya technologies to optimize customer interaction without requiring a complete overhaul of their existing systems. This approach leverages the strengths of both on-premise and cloud-based solutions, aiming to enhance capabilities while preserving existing investments.
The Avaya Approach
- Hybrid Solution: Instead of fully migrating to the cloud, businesses can keep their existing Avaya on-premise voice systems and integrate modern VoIP capabilities. This allows them to modernize their infrastructure without the disruption of a full replacement.
- Cost Efficiency: Moving entirely to the cloud might only save about 3-5% in costs compared to maintaining an on-premise system that is not internet dependent. This means that the financial benefit of a complete cloud migration might not be as significant as it seems.
- Voice vs. Digital Interaction: On-premise systems are often heavily used for voice interactions (about 85%), while newer technologies like SIP Trunking, API’s and AI utilities handle the remaining 15%. The proposed strategy suggests that businesses can keep their existing voice systems in place and focus cloud investments on enhancing the API and AI capabilities while saving monthly expenses with SIP Trunking.
- SIP Integration: By switching to SIP (Session Initiation Protocol), businesses can enable better integration between their legacy voice systems and new digital solutions. SIP can serve as a bridge, allowing modern features and channels to work seamlessly with existing infrastructure.
- Modernization Without Disruption: This approach minimizes disruption by allowing businesses to add modern features incrementally rather than undergoing a complete system overhaul. It provides a way to enhance functionality while maintaining existing operations.
Conclusion
Overall, this hybrid Avaya strategy appears to resonate well with businesses because it balances the need for modernization with the desire to avoid the complexities and costs associated with completely replacing their existing systems. If you have any questions, please contact Advanced Communication Systems today at 844-593-3965. Please feel free to also follow us on Twitter.
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