The first thing your company should figure out is what a PBX is. PBX stands for Private Branch Exchange. This simply means that a PBX is a private telephone system that allows you to communicate both internally and externally. It is the actual device that allows you to route and transfer calls. Now the thing you ascertain is whether to get a traditional PBX or a Cloud PBX.
Traditional PBX vs. Cloud PBX
Traditional PBXs still use traditional landlines in order to connect to unique phones. The bad thing about going this route is that you have to have a fair amount of equipment that will eventually need maintenance. Unfortunately, this means that they can prove overcomplicated and expensive.
However, Cloud PBXs have modern features and are much less expensive. They also come with more benefits. They operate off of the Internet and through servers that are completely off-site. The reason that they offer huge cost savings is because you don’t have to have to invest in a lot of hardware.
Benefits of Cloud PBX
Cloud PBXs have numerous benefits. They allow for better scalability and reliability for one. They also allow you to:
- Manage remote employee with unified communications.
- Improve customer service with call queues, hold music, auto attendant, etc.
- Allow IT team to focus on larger company goals.
- Offer real time monitoring that lets your team monitor all activities, including missed calls and call rates.
As mentioned earlier, a Cloud PBX is very reliable. Because it is housed in multiple, off-site servers, your phone service will not get interrupted even in the event of an outage at your office. This type of technology allows for call routing, so that calls can get routed to alternate sites and devices.