VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using an internet connection instead of a traditional phone line. VoIP has many benefits for businesses, including cost savings…
Read More
The Top VoIP Features and How They Can Benefit Your Business
If you’re looking for a phone system that can save your business money, improve communication, and make operations more efficient, you should consider VoIP. VoIP (Voice over Internet Protocol) is a technology that allows you…
Read More
Why You Should Use Call Reporting Software
Statistics show that the majority of customer choose to call local businesses rather than contact them through other means. Therefore, businesses should make sure that they have a Business Phone System to accommodate these customers….
Read More
How to Reduce Hold Times
One of the costliest things a business can experience is not expenditures, but rather lost revenue due to long customer hold times. As many as one third of customers simply hang up if they have…
Read More
Why Your Business Should Use a Call Queue
All customers who have to wait in line want to know that they will be helped soon. For customers who have to wait on the phone, a call queue is the perfect way to let…
Read More
Why Your Company Should Use Call Recording Technology
Call recording technology for Business Phone Systems has been around for a long time now. Starting with just simple answering machines and tape recorders, call recording has evolved into digital technology that is used by…
Read More
Is Your Call Center Performing up to Your Expectations?
If you have a call center, odds are it is one of the biggest things driving your business. A professional and efficient call center not only generates new business but also retains current customers. Therefore,…
Read More
Why You Should Use Call Analytics
Call Analytics is a great way to better measure and analyze your business and marketing performance. Using call analytics effectively allows you to increase employee performance and boost your ROI. How does it work? Call…
Read More
What VoIP Phone Features Benefit Your Business the Most?
If you’re a business, your Business Phone System is probably your primary method of communication. This is why many business owners have swapped their traditional systems for a VoIP (Voice over Internet Protocol) system. VoIP…
Read More
Why Your Business Phone System Should Follow You Wherever You Go
What do you think of when you hear the term ‘Business Phone System’? Do you only picture a phone handset? If so, you shouldn’t. These days, a modern Business Phone System not only has advanced…
Read More