A well-run call center can be a huge asset to any business. However, if it is not properly optimized, it can quickly become a drain on resources. In this blog post, we will discuss 10…
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Why You Should Use Call Recording in Your Call Center
If you’re running a call center, then you know how important it is to keep track of your agents’ interactions with customers. But did you know that you can also use call recording to improve…
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6 Reasons Why Your Small Business Needs a Call Center
A lot of small businesses are hesitant to invest in a call center. They think that it is too expensive, or that they don’t need one because they are a small business. However, there are…
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How Businesses can Benefit from Contact Centers
When it comes to customer service, most businesses today know that they need to be where their customers are. That means having a presence on social media, through phone calls, and even in person. However,…
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The Importance of Having Effective Call Flows
Phone calls are an important aspect of any business. Therefore, the most successful companies have set up strategies to improve their customer experience over the phone—and in general—each and every day. Put simply, if your…
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How to Enhance the Customer Service of Your Call Center
One of the biggest benefits of a call center is the enhanced customer service it provides your clients. However, if your call center is failing in this it is a problem you need to immediately…
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How to Improve Your Average Handle Times
While businesses have seen an increase in email and chat for sales and customer service in recent years, there is no denying that phone calls are still the primary way to reach people. In fact,…
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How to Create a Successful Call Center
When a caller reaches your company would you rather that they speak to a live employee or that they leave a message? The answer is obviously to speak to a live employee. It may seem…
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Why Your Business Should Use a Call Queue
All customers who have to wait in line want to know that they will be helped soon. For customers who have to wait on the phone, a call queue is the perfect way to let…
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Why Caller Analytics are Important for a Company
For a business to achieve success, they need to study caller analytics. It doesn’t matter if you are a large or small business, monitoring the customer experience via the phone is vital. If you know…
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