If you’re running a call center, it’s essential to have an Automatic Call Distribution (ACD) system in place. ACD systems help route calls to the appropriate agent, improving customer service and overall efficiency. In this…
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Why Your Company Should Use a Predictive Dialer
Companies stay ahead of the competition by taking advantage of modern technology. A predictive dialer is one of the best examples of this. After all, any edge that can help your company is worth pursuing….
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Tips for Call Center Call Monitoring
Call centers are a business norm these days. From a business perspective, they are a vital component and a cost-effective and efficient way to handle customer service. By implementing VoIP, call centers are practical for…
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What is Simultaneous Ring?
Simultaneous ring is one of the most popular Business Phone System features right now. This is especially true if you have a lot of remote employees. Essentially, simultaneous ring connects numerous phone systems together so…
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How to Evaluate Your Call Center Service
While all companies strive for perfect customer satisfaction, problems still crop up from time to time. To counteract this, you should consider implementing a call center. A call center is a fantastic way to maintain…
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How a Call Center IVR can Help your Business
All businesses can benefit from an interactive voice response system. For a call center though, an IVR is vital. This technology can let you control your call volume. This is essential if you don’t have…
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Which Type of Headset Should My Call Center Use?
Most call center employees use headsets. When used with their Business Phone System, headsets allow them to efficiently record information regarding their customer. This is oftentimes much easier than trying to physically hold the phone…
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What are the Most Important Call Metrics?
First of all, what are call metrics? Call metrics are an objective method of assessing your call center team’s performance. They are especially important to companies that have remote teams, because sitting in on calls…
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Is Your Call Center Performing up to Your Expectations?
If you have a call center, odds are it is one of the biggest things driving your business. A professional and efficient call center not only generates new business but also retains current customers. Therefore,…
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Why You Should Integrate VoIP Into Your Call Center
As you probably already know, VoIP is a great way to run your Business Phone System. What really makes it spectacular though is VoIP integrations. VoIP, which stands for Voice over Internet Protocol, is primarily…
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