Running a business is hard work. There are many things to keep track of, and it can be difficult to know where to start. One of the most important aspects of any company is its…
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How to Evaluate Your Call Center Service
While all companies strive for perfect customer satisfaction, problems still crop up from time to time. To counteract this, you should consider implementing a call center. A call center is a fantastic way to maintain…
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What are the Most Important Call Metrics?
First of all, what are call metrics? Call metrics are an objective method of assessing your call center team’s performance. They are especially important to companies that have remote teams, because sitting in on calls…
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How to Ensure Success for your Contact Center
A contact center is a great opportunity to use positive customer interactions as a way to build your brand. A successful contact center allows your agents to form meaningful connections with both customers and leads….
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