In the fast-evolving world of business communications, mid-market companies often face unique challenges. They require solutions that are not only powerful and scalable but also cost-effective and easy to manage. Enter Avaya IP Office R12.0,…
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How Automatic Call Distribution Can Benefit Your Business
Automatic Call Distribution (or ACD) can manage your agent-client calls. By using this technology, you can connect your callers to the next available agent in the most efficient way possible. Here are all of the…
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How to Troubleshoot your PBX Business Phone System
Many companies use PBXs (or Private Branch Exchanges) for their business communications. This is because it both saves them money and allows them better features. For example, with a PBX, you can use the digital…
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How to Use Your Business Phone System While Out of the Office
Many businesses have been embracing remote workers these days. In order for this to work though, it is vital that if you are out of the office you have the same tools available to you….
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How Your Traditional Business Phone System Could Be Hurting Your Company
Even with new telecommunications technologies coming onto the market, many companies have yet to upgrade from their older, Traditional Business Phone System. Perhaps they don’t quite realize what they’re missing. By continuing to use older…
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How you Can Increase the Efficiency of Your Call Center Employees
Perhaps the most important aspect of determining business success is employee efficiency. After all, if the people behind your business are unproductive, your business has little chance of succeeding. This holds true with call centers…
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Why Your Small Business Should Incorporate an E-Fax
Are you taking advantage of E-Fax? If not, you should be! Small businesses can especially benefit from this technology. Despite some thinking it’s outdated, e-faxing can play a vital aspect in your business functions. If…
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How a Cloud Business Phone System Can Help Lower Your Phone Bill
While telecommunications are a necessary aspect to any business, there is no denying that they can get pricey. However, with the advent of Cloud communications, you can have a Business Phone System without paying an…
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Is the Cloud a Good Fit for Your Business?
One of the things Small to Medium Sized Businesses (SMBs) seem to hear most often is that they should switch to the Cloud. A lot of companies are certainly moving to the Cloud. Is it…
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How to Choose Between the Cloud and On-Premise
Two of the major types of Business Phone Systems are the Cloud and On-Premise. Which is better? It really depends on your business and how you prefer to manage your telecommunications. Before we get into…
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