The biggest challenge all businesses must overcome is how to deliver fantastic customer service at the lowest possible cost. Contact centers are not alone in this regard. In today’s blog, we will examine a few…
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In’s and Out’s of a Contact Center
What encompasses a contact or call center? If you talk to customers every day, solve customer issues, manage inbound requests, communicate using e-mail, text messaging, live chat and social media then you would definitely benefit from…
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Small Medium Business Phone Systems :: Cisco Telecommunication Products
Over the last few weeks, Advanced Communication Systems (ACS) has highlighted some of the most popular business phone systems design for the Small Medium business (SMB) market. This week, we are going to focus on…
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