A contact center is a great opportunity to use positive customer interactions as a way to build your brand. A successful contact center allows your agents to form meaningful connections with both customers and leads….
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Why a Live Receptionist is Cost Efficient
In today’s technology driven world, oftentimes businesses do not consider hiring a live receptionist. Why not just let the automatic answering machine handle it? While auto attendants have many benefits, sometimes it is beneficial to…
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Why you Should Incorporate Call Recording into your Business
VoIP Business Phone Systems have become extremely popular among all types of businesses. For one, you can save a lot of money with VoIP. Another great benefit is the increased level of customer service you…
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Why Your Business Should Incorporate Social Media into Your Contact Center
Social media has become a large part of how businesses communicate with customers. In fact, many customers have come to expect a social media presence from companies they do business with. Social media can benefit…
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