These days, people rely on technology to boost productivity. However, in some instances technology can prove to be a hinderance. Sometimes it is just a bit too easy for people to get in touch with…
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How to Improve Your Video Conference Experience
Many employees have been forced to turn to telework in recent days. A big part of telework is video conferencing. Video conferencing is a great tool, but you have to use it correctly. Here are…
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What Features Should your Call Queue Have?
Put simply, a Call Queue is what puts callers on hold while they wait for a free agent. Call Queues are what permit large contact centers to deal with busy phone lines. This way, a…
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