Automatic Call Distribution (or ACD) can manage your agent-client calls. By using this technology, you can connect your callers to the next available agent in the most efficient way possible. Here are all of the…
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Five Tips For Designing a Great IVR System
Interactive Voice Response (IVR) are often the first line of communication with a customer calling a business. Obviously, IVR’s are important…and one of the most common things customers complain about. We’ve assembled a list of…
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Avaya IP Office: Helping you More Efficiently Operate your Business
Avaya IP Office offers numerous, easy to install features and configurations options to help you efficiently run your business. The system is a highly scalable solution designed for companies, both small and large, looking to…
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