If you’re running a business, then you know that phone calls are an important part of your daily operations. You may also know that it’s important to have a good call routing system in place….
Read More
What are the Most Important Call Metrics?
First of all, what are call metrics? Call metrics are an objective method of assessing your call center team’s performance. They are especially important to companies that have remote teams, because sitting in on calls…
Read More