First of all, what are call metrics? Call metrics are an objective method of assessing your call center team’s performance. They are especially important to companies that have remote teams, because sitting in on calls…
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The Best Strategies to Manage a Remote Team
Transitioning to remote working can be a bit of an adjustment. For managers used to overseeing a team in-person, it requires a modification in their approach to leadership. Nevertheless, this doesn’t mean it has to…
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What are the Pros and Cons of Having Remote Teams?
Businesses around the globe have begun incorporating remote teams into their workforce. While there are many obvious benefits, it can be a big step. Many business owners have questions about how communication will work and…
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