A good customer call interaction usually means that they were routed directly to a skilled employee and got immediate assistance. Unfortunately, this is not always how it goes. Call routing is one of the best…
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Should Your Business Use Fiber Optic Cable?
In the past, copper has been the standard type of cable used for business communications. However, fiber optic cable has been recently replacing it. Fiber is a bit more costly than copper, but the advantages…
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The ABCs of Successful Telecom Systems!
As a business owner, you’ve always simply assumed that a reliable telecom system is an essential part of your company. While you’re certainly not wrong, you may not have fully considered why this is so…
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How-to Guide: Conducting a Conference Call
As people grow busier and businesses find a greater need to connect from across large distances, conference calls have become more common. By using conference calls, people around the world can communicate faster and more…
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Managing a High Holiday Call Volume
With the upcoming holiday season, there are many sudden increases that you can expect to see: An influx of visiting family, a wave of twinkle lights and decorations, and of course, bigger crowds out at…
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What are the benefits of business communications maintenance and support?
Are you lacking a maintenance routine for your business communications systems? Do you not have an established customer support system for your business telecommunications? It’s time for you to learn about the many benefits you…
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