When voicemail technology first came out it was a big help to companies. It was an efficient and convenient way for customers and companies to keep in touch. However, these days it is often viewed as an annoyance. There are so many ways to receive calls that many resent getting placed in voicemail rather than reaching the recipient. In fact, some think they’re being screened!
While you’re never going to be able to pick up your phone 24/7, there are some ways that you can make yourself more available to your callers. There are also some voicemail tips that can make it all the easier to return calls.
Call Center Software
A great way to deal with after hours calls is to install call center software. Your call center staff can be located in any time zone you need them to be. This way, your callers will still receive human help rather than a voicemail greeting.
A VoIP Business Phone System has a lot of great features that should cut down on the instances of callers going to voicemail. VoIP has call routing, call forwarding, auto attendants, and ring groups, just to name a few. These are all designed to help your customers reach not only someone but the best possible person to handle the query.
Even with some of the aforementioned features, some calls will inevitably go to voicemail. In these cases, voicemail-to-email is a great tool that makes it easier to return calls while on the go. Voicemail-to-email does just what the name implies; it sends a copy of your new message to your inbox. This way, if you’re out of the office with only email accessibility, you can stay informed on who is leaving you messages.
Prompt Response Time
Lastly, you should know that one of the biggest things you can do to avoid annoying customers is to respond promptly to their voicemails. It is one thing to have to leave a voicemail and quite another to have to wait hours or even days for a response.