What do you think of when you hear the term ‘Business Phone System’? Do you only picture a phone handset? If so, you shouldn’t. These days, a modern Business Phone System not only has advanced features, but it also doesn’t chain you to your desk. Instead, it combines the aspects of a Business Phone System and a smartphone. Here’s how:
Messaging, Conferencing, and Collaboration
With traditional phone systems, any time you leave the office you have to go without the conferencing and collaboration tools you use every day. You can attempt to install applications on your smartphone to mimic the experience, but that isn’t really a practical solution. Instead, a modern Business Phone System can consolidate it all in one place. These features include your messaging, conference, and collaboration tools. Now, when you leave the office you can take all of these features with you.
Call analytics are a fantastic way for managers to train subordinates. Furthermore, they are a great method for achieving better customer service. With a modern system, you can take advantage of this data no matter where you are.
Your system wouldn’t be very useful to you if you couldn’t receive messages. In the past though, you could only retrieve messages at your desk. Now, you can get them forwarded automatically to wherever you want. This is terrific way of staying on top of any issues or customer concerns that crop up.
Cloud-Based System Support
The Cloud is the future. It’s not difficult to see why; by moving key applications to the cloud you can access them anywhere. Not only is this easier and more convenient, but it also ensures that your team stays on the same page.