If your current NEC phone system feels outdated or isn’t meeting your business’s communication needs, it might be time to consider an upgrade. But where do you start? Upgrading your NEC phone system doesn’t have to be overwhelming—especially with the right guidance.
Whether you’re an IT Manager, an Office Administrator tasked with handling communications, or a small business owner looking to streamline operations, this blog will guide you through your NEC phone system upgrade options. We’ll highlight what to consider when upgrading and how to future-proof your investment.
Why Upgrade Your NEC Phone System?
Phone systems are at the heart of any business’s communication strategy. If you’re experiencing dropped calls, limitations in scalability, or your system lacks integration options, this could be a signal to upgrade your NEC phone system. Here are some benefits of upgrading your system to match modern innovations and business needs:
• Improved Efficiency – Modern phone systems streamline work processes with features like call routing, automated call attendants, and voicemail-to-email.
• Enhanced Scalability – Many upgraded systems grow with you, offering flexible options no matter how small or large your workforce becomes.
• Better Customer Experience – With modern communication tools, you can ensure consistent and professional customer interactions.
• Cost Savings – Upgrades often help minimize downtime and eliminate maintenance costs associated with aging hardware.
• Seamless Transition – Your team will adapt easily to an Avaya system with minimal training as they are familiar with NEC’s interface.
• Versatile Communication Tools – Use features like Unified Messaging and mobile app integration to simplify communications.
• Hybrid Cloud Support – Easily transition to advanced VoIP services or integrate with existing on-premise infrastructure.
2. Switch to a Cloud-Based VoIP System
Cloud-based systems are becoming increasingly popular. They replace traditional hardware with internet-powered communication tools, offering scalability, remote capabilities, and cost-effective setup. Avaya Cloud Office is an excellent example of a business communication platform that links voice, video, and collaboration tools.
Best for growing businesses managing a remote or hybrid team.
Why go the cloud-based route?
• Scalability On Demand – Easily add or remove users without investing in additional hardware.
• Remote Capabilities – Support remote work by enabling employees to make and receive business calls directly from their smartphones or laptops.
• Predictable Monthly Costs – Avaya Cloud Office typically comes with a fixed subscription fee, which makes it more manageable for small businesses.
3. Hybrid System Options
If you’re not ready to move entirely onto the cloud, Avaya IP Office Hybrid phone systems combine the best features of traditional on-premise solutions and cloud communication.
Best for businesses that need the reliability of on-premise equipment but still want to explore the flexibility cloud solutions provide.
Why pick a hybrid solution?
• Enhanced Reliability – During internet outages, on-premise setups ensure critical communications continue.
• Gradual Transition – Move at your pace and transition business functions to the cloud without disruption.
• Cost-Effectiveness – Utilize older equipment alongside modern technology for a phased approach to upgrading.
• Call Reporting Tools – Add analytics programs like Brightmetrics or MyCall to monitor performance and make data-driven decisions.
• Productivity Apps – Integrate Microsoft Teams or Google Workspace for unified collaboration.
What to Consider Before Upgrading
Upgrading your phone system from NEC to Avaya doesn’t have to be a significant investment. Make sure you’re asking the right questions as you plan your next steps:
• Scalability Needs – Will your business grow significantly in the next few years?
• Integration Requirements – Can the new system integrate seamlessly with your preferred tools or applications?
• Budget – What makes the most financial sense for your business today and five years from now?
• Training & Implementation – Will your team easily adapt to the new system? Are training resources included in the service?
• Support Options – What level of technical support or maintenance does the upgrade provide?
Futureproof Your Business with These Tips
Once you’ve chosen your Avaya upgrade option, be sure to futureproof your investment with these strategies:
1. Regular Maintenance and Updates – Scheduling periodic maintenance will ensure your phone system remains optimized and secure.
2. Monitor Usage Trends – Keep an eye on how employees are using the system and look for areas to improve training.
3. Solicit Employee Feedback – Your team’s first-hand experience with the system can reveal insights that lead to better productivity.
4. Stay Open to Further Upgrades – Technology evolves rapidly, so staying informed about new features or integrations will help you maximize ROI over time.
Take the Next Step in Optimizing Your Communication
Whether you’re looking to implement a complete cloud-based VoIP system or improve your existing setup with third-party integrations, there’s an upgrade option designed to fit your needs.
If you’re ready to explore these solutions or need help deciding which is right for you, contact Advanced Communication Systems at 800 750-3624 and speak to one of our certified Avaya design consultants about your options.
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