Smaller businesses often feel that they are starting out at a disadvantage because of their size. While it’s true that bigger, badder businesses might have more resources or established connections they can use, there are…
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How-to Guide: Conducting a Conference Call
As people grow busier and businesses find a greater need to connect from across large distances, conference calls have become more common. By using conference calls, people around the world can communicate faster and more…
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Telecommunication Trends for 2015
Communication is essential for any business. Period. Just think about it. Everything hinges on communication, from customer service to sales to inter-office collaboration and so much more. So how does your business handle internal and…
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Telecommuting: The Future of Business Communications
With daily technological advancement and globalization of business, it is now possible to work completely by telecommuting. Business communications are developing and it seems like businesses’ futures are shifting more and more online. Telecommuting is…
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The Top Avaya Trends for 2015
A picture is worth a thousand words, and pictures go viral now. Businesses must tailor their communications to trends in the media arena. There are a few distinct emerging communications trends this coming year. Avaya…
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Customer Service, Customer Retention, and the Link Between Them
It should come as no surprise that customers are the life of any company. The consumer is what makes and defines a company in most economic aspects. Naturally, a business that can serve its customers…
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Invest in Headsets for a Wireless Workplace!
They say that there is no need to reinvent the wheel, but that doesn’t mean you can’t make some slight adjustments to it. For decades, businesses have relied on standard handheld phone sets for their…
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Millennials Should Play a Larger Role in Tech Decisions
A Millennial is defined as a person born between the early 1980s all the way up to the early 2000s. Known as generation Y, this group of people is starting to age and come into…
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Get Customers Engaged with Mobile Communication!
As the bloggers over at Avaya have recently noted, more and more people are looking for ways to get involved with businesses using their mobile communication devices. It’s really no wonder why; smart phones, tablets,…
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Avaya Videoconferencing Solutions for Small Business Owners
Small business owners are in a very unique situation. They have to try and compete with large businesses with a smaller budget, fewer employees, and, more often than not, no in-house IT department. It’s tough,…
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