As everyone is aware, the internet has radically altered our lives. This includes the way we work, too. Therefore, we now have nearly unlimited tools to help us stay productive. For example, our communication options…
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How VoIP Can Save Your Business Money
One of the most popular business telecommunications options these days is VoIP. Also known as Voice over Internet Protocol, VoIP has many benefits. One of the best advantages is that it can save your business…
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How Packet Loss Can Affect Your Business Phone System Call Quality
If you have a Cloud Business Phone System, you utilize Voice over Internet Protocol (VoIP) technology to make and take calls via the internet. This technology takes place over a matter of seconds. It is…
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Why You Should Move to a Cloud Business Phone System
What is a Cloud Business Phone System? It is a telecommunications solution that provides business phone service via Voice over IP (VoIP). Instead of being hosted on physical hardware, a Cloud Business Phone System is…
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How Does Call Routing Work?
A good customer call interaction usually means that they were routed directly to a skilled employee and got immediate assistance. Unfortunately, this is not always how it goes. Call routing is one of the best…
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What to Know When Moving to a Hosted Business Phone System
The cloud has radically changed businesses. Whether it is cloud-based applications or new storage options, the cloud has probably affected your company. This also applies to Business Phone Systems. However, many business owners still feel…
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How to Evaluate Your Call Center Service
While all companies strive for perfect customer satisfaction, problems still crop up from time to time. To counteract this, you should consider implementing a call center. A call center is a fantastic way to maintain…
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How Secure is Your VoIP Business Phone System?
VoIP (or Voice over Internet Protocol) is one of the most cost-effective and reliable options for Business Phone Systems on the market. However, there is an understandable concern about the privacy of your VoIP conversations…
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How to Improve the Customer Experience with a CRM Business Phone System Integration
These days, customers have higher expectations when doing business with a company. How can you meet these expectations? The best way to meet their needs are by anticipating their expectations. A CRM (Customer Relationship Management)…
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How a Call Center IVR can Help your Business
All businesses can benefit from an interactive voice response system. For a call center though, an IVR is vital. This technology can let you control your call volume. This is essential if you don’t have…
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