The shift to a mobile lifestyle has been in the forefront of our business lives for quite some time now. With many workers migrating away from the office, one could easily assume that the desk phone would shortly become extinct. However, recent studies have shown that this is far from accurate.
According to a recent survey, 7 out of 10 workers will still spend 4 to 5 days a week assigned to a desk, 88% of all phone calls will be made from a desk, and more than half of work-related calls will be made using a desk phone.
This proves that the desk phone isn’t dying at all, but evolving. Technological changes are forcing desk phones to keep up the pace with competitive pricing, multiple capabilities, integration and multi-channel communications.
So what are the advantages that a desk phone offers that mobile technology still hasn’t been able to duplicate?
It’s all about Combination of Capabilities
When you combine email, phone, instant messaging and presence features into a single device, the desk phone provides numerous options for collaborations. These capabilities allow your employees to work with a high level of efficiency.
Many VoIP or virtual PBX solutions don’t need a physical office phone. Instead, you can use an app on your computer (sometimes called a “softphone”) or smartphone to make and receive calls, which can be especially useful if you have staff members who frequently work outside of the office. With these options, it’s important to think about call quality and bandwidth — and for smartphones, reception — as well as defining an organizational policy for using personal smartphones as your work phones.
There are a certain number of features that people have come to expect from their phones — for instance, voicemail boxes and caller ID. Perhaps you’ll want to forward your calls to a cellphone or ring at a colleague’s desk if you’re not there. By making collaboration simple, users can work without fear of complications slowing down day to day operations.
Desk phone technology has grown exponentially along with mobile advancements so much that the two are now capable of working together effortlessly. Users can easily make and take calls through their desk phone number, listen to voicemails left at their office number, and instant message and video chat with coworkers. This seamless collaboration between the two allows users to move freely and work easier.
Desk phones on a VoIP deployment come with a sense of security and high reliability that’s an inherent part of their multiple features. Reliability in your business’s phone system is of utmost importance. By taking a hybrid approach to the cloud, your communications will never suffer interruption.
The desk phone has not perished, quite the opposite! New technologies have made the desk phone relevant again by easily combining it with mobile features. Workers can enjoy a level of productivity never before seen.
Contact Jay Faulconer with ACS to learn more about what phones would work best for your business!