In the modern business world, many companies use internet-based telephony. While this comes with cost savings and a host of benefits when compared to traditional systems, Cloud Business Phone Systems do have some issues. Fortunately, the most common problems have very easy solutions. Here are the most common problems and how to fix them:
Poor Voice Quality
Because Cloud Business Phone Systems run off of the internet connection in your office, your voice quality is directly connected to how good that connection is. If it isn’t the best connection, you may experience voice jitter, latency, or packet loss. All of these involve inefficiencies in your data packets. It may be caused by an inadequate router, improperly configured network, or a poor connection in general. You may need to prioritize voice traffic on your network or upgrade your bandwidth to make internet communications work flawlessly.
Because Cloud Business Phone Systems connect to the internet, you have to make sure you guard against hackers and other security threats. To stay safe, you need to make sure you have strong passwords, security layers and firewalls, and strict security measures at the user end. As long as you take the appropriate precautions, you shouldn’t experience any issues.
Something you need to be aware of with the cloud is that it is not connected to the static network of telephone lines and a physical network. What this means is that it is isolated from emergency services. This can present a major problem, especially since cloud telephony doesn’t have a physical address (which means emergency services can’t find your location). Fortunately, most providers offer 911 services for cloud solutions.
Internet and Power
Because you need the internet with the Cloud, if you lose your connection, you will also lose your phone lines. You need to make sure you have redundant options configured ahead of time (like call forwarding, for example).
Therefore, you also require power. You should implement battery backups on your phone system and router. That way, they will not lose power even in the event of an outage.