When a customer calls you, how quickly can you handle their needs? In today’s business world, if it is anything longer than immediately then customers typically get frustrated. Fortunately, call center software can help to…
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Is Your Current Call Center Business Phone System Hurting Your Company?
There are two instrumental aspects of any call center: the technology and the people. If your call center is deficient in either aspect, your company will suffer. In order to handle call volume, many companies…
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Great Call Center Features that Can Help Your Business
Call centers have a unique issue when it comes to upgrading their telecom systems. The main problem is that they have dedicated teams (i.e. sales and support) that do little else other than make and…
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Why Your Company Should Consider Call Recording Software
Nearly every company uses a Business Phone System in some way. Whether it is for internal communication or customer service, using call recording software can help boost your company’s day to day effectiveness. Call recording…
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Equipment Every Call Center Requires
The requirements of a call center are quite different to that of a normal business. In terms of telecommunications, call centers typically need recording software, headsets, and other specific equipment. The best way to make…
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Planning Your Call Center
Making plans for a call center from the ground up is no simple undertaking. Next to the people you bring on board to fill your call center, the phone system you decide to utilize will…
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Avaya Can Help Your Contact Center Thrive
While live chats and social media are becoming common tools to provide customer service through, a Five9 study revealed that 70 percent of American consumers contact businesses via phone as their primary method of communication….
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