There are two instrumental aspects of any call center: the technology and the people. If your call center is deficient in either aspect, your company will suffer. In order to handle call volume, many companies…
Read More
Methods to Overcome Challenges Within Contact Centers
The biggest challenge all businesses must overcome is how to deliver fantastic customer service at the lowest possible cost. Contact centers are not alone in this regard. In today’s blog, we will examine a few…
Read More
Contact Center Must Have Features
Contemplating a Contact Center? Having a great Contact Center doesn’t just require having the right people on board, it also requires having the right features for your application. When you start your search for a…
Read More
In’s and Out’s of a Contact Center
What encompasses a contact or call center? If you talk to customers every day, solve customer issues, manage inbound requests, communicate using e-mail, text messaging, live chat and social media then you would definitely benefit from…
Read More
Key Features All Contact Centers Should Have (Part One)
Surprisingly, a lot of businesses can’t answer a seemingly simple question: what constitutes a contact center? Most people think of large firms that specialize entirely on answering customer questions and requests. In reality though, any…
Read More
Avaya Aura Contact Center – Maximize your Customer’s Web Experience
Today, web sites are just as important as a phone number for businesses. Yes, they require large investments in your time and money, but the returns they offer are invaluable. To receive these returns in…
Read More
How to Modernize your Contact Center
Technology has changed a lot in the past decade, and, as a result, so have customers. Today, customers expect much more when they patronize a business; they expect immediate response when they reach out…
Read More
Google and Avaya Join Forces, Build a Better Contact Center
Google and Avaya have recently joined forces to create an innovative contact center for business solutions. Avaya is known for its expertise in enhancing customer engagement, and Google is a strong force in Web applications…
Read More
The Award-Winning Avaya IP Office
If you own or manage a business, you know the necessity of streamlining communication with award-winning solutions like IP Office from Avaya.
Improving Employee Satisfaction and Productivity with the JABRA GN1900 Headset
Are you looking for an office technology that can improve both employee satisfaction and productivity? Well, the answer is quite simple: utilize the JABRA GN1900 Headset Really, a headset? Yes! If your business operates a…
Read More