If you’re like most business owners, you’re always looking for ways to improve your bottom line. One way to do that is by implementing an IVR system into your business. IVR stands for “interactive voice…
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Your Guide to Setting Up an Interactive Voice Response System
An IVR (Interactive Voice Response) System can be an extremely useful tool for businesses of all sizes. They allow customers to interact with your company using voice commands, which can save them time and improve…
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How Automatic Call Distribution Can Benefit Your Business
Automatic Call Distribution (or ACD) can manage your agent-client calls. By using this technology, you can connect your callers to the next available agent in the most efficient way possible. Here are all of the…
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Five Tips For Designing a Great IVR System
Interactive Voice Response (IVR) are often the first line of communication with a customer calling a business. Obviously, IVR’s are important…and one of the most common things customers complain about. We’ve assembled a list of…
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Avaya IP Office: Helping you More Efficiently Operate your Business
Avaya IP Office offers numerous, easy to install features and configurations options to help you efficiently run your business. The system is a highly scalable solution designed for companies, both small and large, looking to…
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