Depending on your current phone system, it may be a good idea to consider upgrading it. For example, if you’re using an on-premises PBX, you may have found out that it doesn’t keep up with your business needs. Upgrading to a Cloud PBX may be a better option for you. The best way to find out is to take a look at its’ advantages.
What is a Cloud PBX?
First, what is a Cloud PBX? Also known as a hosted PBX, it is a Business Phone System that works via the internet. Therefore, it doesn’t require you to have Private Branch Exchange (PBX) hardware physically at your location. Instead, a VoIP provider offers that service.
What does this mean for your business though? Essentially, a Cloud PBX has all of the functionality required in a Business Phone System such as call forwarding, voicemail, and (obviously) calling. With the cloud, you don’t have to set up a server. Your VoIP provider handles all of that.
How does it work? Whenever a call takes place, sound is converted into data packets. The data packets then travel via the internet to your hosted PBX provider. The provider then establishes a clear calling path between each party. All of this happens in milliseconds. All you need on your end is a solid broadband connection.
Advantages of a Cloud PBX
Here are some of the best advantages of switching to a Cloud PBX:
- Powerful features: Some of the top features include mobile device support, voicemail to email transcription, auto attendants, and automatic call recording.
- Flexibility: It can adapt to different conditions in the office.
- Reliability: A reliable provider will offer a redundant network of multiple data centers. This means that it will work even during a power outage thanks to automatic call routing.
- No maintenance: System updates, VoIP codec adjustments, and network routing is all done by your hosted provider.
- Cost-effective – Compared to a traditional PBX, premium features are available for a low cost. Furthermore, by having a VoIP provider handle all of your equipment needs, you won’t have to pay to maintain hardware.