An IVR (or Interactive Voice Response System) is a program that is integrated with an automated Business Phone System. It then allows callers access to pre-programmed information through voice response reacting to dialed key tones….
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How a Hosted PBX can Benefit Your Business
Would a Hosted PBX benefit your business? In most cases, yes it would. It operates in the cloud, which provides businesses with enormous benefits. With the cloud you see increases in speed, security, and scalability….
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What are the Advantages of PoE?
Businesses that use PoE (Power over Ethernet) tend to do very well. Regardless of the type of industry, PoE has advantages to offer all businesses. Here are some of the key examples of how Power…
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Tools That Can Help Your Remote Workers
Remote working has exploded in popularity in the last few years. Between real world events and simply wanting your employees to have more flexible options, there are many reasons why it is an attractive option…
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How UCaaS Can Benefit Your Business
Every business owner is looking for ways to improve their company. One of the best ways is through your communications solution. Adding Unified Communications as a Service (or UCaaS) to your Business Phone System has…
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How Automatic Call Distribution Can Benefit Your Business
Automatic Call Distribution (or ACD) can manage your agent-client calls. By using this technology, you can connect your callers to the next available agent in the most efficient way possible. Here are all of the…
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Why VoIP is a Reliable Option for Businesses
VoIP is a great option for businesses. Between the cost savings and advanced features, switching to it can really improve your company. However, one big reason a lot of businesses have held off switching away…
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What is Fiber Optic Internet?
A Fiber Optic Internet connection is one of the most reliable internet choices available. This is because it consists of either underground cables or cables installed on a telephone pole. Once it is installed, you…
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How Overhead Paging Can Help Your Business
Overhead paging is a great telecommunications feature that can help your business. With it, a series of speakers are linked to a microphone and placed throughout your business. It enables one-way communication. This comes with…
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Why You Should Integrate Your VoIP Business Phone System with a CRM
Having a great customer relationship management (CRM) system can radically alter your business for the better. Having a system that creates a detailed and cohesive structure for handling your customers helps both them and you….
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