Believe it or not, 2014 is already coming to a close. The end of the year, however, really just marks a new beginning for new ideas and products in the business world, particularly those having…
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The Link between Mobility and Disaster Preparedness
September was National Preparedness Month; did your business come up with a disaster preparedness plan for the year? Do you even know if you have one in place? If not, you may want to look…
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How a Unified Contact Center Betters Customer Experience
A business cannot be successful without happy customers. Period. End of story. It doesn’t matter if you have the best product or service on the market. It doesn’t matter if your prices shatter the competition….
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Speak Up Please! How to Properly Conduct a Conference Call
When it comes to conducting business efficiently and effectively, conference calls make a huge impact. They allow people from multiple locations to collaborate at a time that is convenient for everyone and get down to…
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Celebrate National Customer Service Week with Telecom!
Did you know that it is currently National Customer Service Week? Once a year, companies all across the country talk actively about customer service, plan for improvements and new strategies, and celebrate their loyal customers…
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Benefits of the Cisco Unified Communications Manager
Good communication is the backbone of any successful business. Just stop and think about it for a second. Everything you do is dependent on communication: sales, customer service, management, research, and so much more. It…
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Why Live Customer Service Phone Calls Matter
In the ever-changing, ever-expanding business world, people can sometimes lose sight of the importance of person-to-person interaction. They get distracted by technological toys and trends that, while useful, do not always provide people with exactly…
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Businesses Are Using SMS Text Messaging, Saying Goodbye to Hold
Have you ever called a company just to be put on hold, waiting and waiting and waiting to finally talk to a real person? It’s a pretty frustrating experience and one that can last seemingly…
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Revolutionize Conference Calling with the Polycom SoundStation 2W
You’ve got an important meeting coming up. Clients overseas are calling to negotiate a deal and you need all of your strongest players on the line. Access to the conversation just isn’t enough, you need…
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Improve Efficiency, Customer Service with Avaya
“I used to be in the dark ages, but thanks to automation, I now see the light.” In today’s increasingly technologically driven world, we expect the information we need to be a click or two…
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