Switching to VoIP can be daunting, but it doesn’t have to be. In this blog post, we will walk you through the process of migrating to VoIP and show you that it is actually a…
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Hunt Groups for Business Phone Systems: What You Need to Know
If you’re looking for a Business Phone System, you may have come across hunt groups. Hunt groups are an important part of many phone systems and can be very beneficial for businesses. In this blog…
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The Most Invaluable Features for Your Contact Center: What You Need to Know
A contact center is an important part of any business. It is the central point of communication between a company and its customers. As such, it is essential to have a contact center that has…
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How Automatic Call Distribution Can Help Your Business: A Guide to ACD Systems
If you’re running a call center, it’s essential to have an Automatic Call Distribution (ACD) system in place. ACD systems help route calls to the appropriate agent, improving customer service and overall efficiency. In this…
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How to Use Video Conferencing with your Business Phone System
If you’re looking for a video conferencing solution that is easy to use and integrates well with your Business Phone System, then you’ve come to the right place. In this blog post, we will show…
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Everything Your Business Needs to Know About VoIP Phones
If you’re looking for a better way to make phone calls, you should consider VoIP. VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using the internet. This…
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The Importance of Having Effective Call Flows
Phone calls are an important aspect of any business. Therefore, the most successful companies have set up strategies to improve their customer experience over the phone—and in general—each and every day. Put simply, if your…
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Does Your Business Need a Call Queue?
All customers expect great customer service when they call your business. However, if they sit on hold for an extended period, they will probably just hang up and look for service elsewhere. It is, therefore,…
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Does VoIP Work Without the Internet?
VoIP (Voice over Internet Protocol) Business Phone Systems are very popular right now. They come with a lot of beneficial features and can save your business money. However, when considering switching to it, one of…
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How to Improve Your Average Handle Times
While businesses have seen an increase in email and chat for sales and customer service in recent years, there is no denying that phone calls are still the primary way to reach people. In fact,…
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